Credits and Refunds during Covid 19
MI Studio has been making every effort to accomodate and serve all the clients during this difficult time by offering online classes.
At the onset of C-19 lockdown we immediately extended all active passes through to October 2020 and emailed everyone to join the mailing list to keep informed.
Shortly after we credited all remaining current balances to your accounts for you to use for the ONLINE Mat and Reformer classes which will be continuing ONLINE for the foreseeable future. To REDEEM YOUR CREDITS you must sign in via the consumer mode on Mindbody here.
We have also been offering 1:1 Clinical Somatic or 1:1 Pilates sessions for those who prefer a more personal session.
Please join us ONLINE, by October 31st, 2020 to redeem your credits and activate your class pass. If you do not want to join an ONLINE class, we are offering you a refund of your account balance. To receive your refund. Please email: email@example.com subject REFUND by October 31st 2020. Failure to request your refund or activate you class credits here prior to October 31st, 2020 will result in forfeiture of your credits. Forfeitures are transferred into donations for the Education and Professional Development of teachers in need of financial assistance to retrain.
Whilst we hesitate to refuse refunds past this requested deadline, we are in effect, due to the unforeseen nature of the pandemic of 2020, having to adapt the studio classes, workshops and education to online only. We have accommodated our clients with several months of grace periods and extensions. By October 31st, 2020 we will be unable to provide any cash refunds due the studio restructure. In person (Live) classes have been suspended for the foreseeable future in recognition of the risk of transmission.
We are appreciative of the ongoing support of our clients and their understanding during this difficult and unforeseen period. We also miss our live classes with client contact and interaction but have made every effort to provide a fun and educational environment with a comprehensive selection of ONLINE classes taught by qualified teachers that will meet your needs from the safety and flexibility of your home. Click here to book.
Stay tuned for the upcoming addition of our Pilates Arc, Barre’, High Intensity Cardio classes and our Somatic Movement Educational Series on the Hips/Legs, Neck/Shoulders, and for the Lower Back. We look forward to seeing you ONLINE soon.
With much love and care,
Your team at MI STUDIO
Janet and Marina
Updated: September 29th, 2020
Updated: November 5th, 2020